FAQs

Welcome to the FunkyPocket helpdesk page. Browse through the answers to frequently asked questions or send in an email with your query and we'll back to you.

  • How will I receive my order?
We will ship your order to the shipping address. We have tie ups with reputed courier companies, so your order will be delivered at your doorstep. All orders will be delivered in sealed packages to protect your goods and ensure that they reach you in perfect condition.
    • How will I know that my order is placed successfully?
    Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

    • When will my order be shipped?
    Your order will be shipped within 4-6 days.

    • Is it safe to shop online if I make payment using Digital methods like net banking,debit card & credit card?
    All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

    • Are there any hidden charges?
    There are absolutely NO hidden charges for any of our products.
      • What should I do if payment fails?
      In case there is a failure in payment, please retry and keep the following things in mind:
      Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
            If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@funkypocket.com

            • What are the terms of return and exchange policy?
            Customers can return their order within 5 days of the order delivery. All returns must be in unused condition with all original tags and packaging intact.

            The product amount will be credited back to your account, once we have received the products and quality check is done.

            In case of an exchange, we will ship your exchanged product as soon as we receive the returned item in acceptable condition.

            • What are the terms and conditions for refund ?
            You can ask for an online refund against any of your orders within 3-5 days of its date of delivery. All online refunds will be credited to your  account within 72 hours.
              • Do you take bulk orders?
              Yes, we do. You can mail us with your order and design details at support@funkypocket.com